Question 1

What types of joint health raw materials do you supply?

Accepted Answer

We supply pharmaceutical-grade chondroitin sulfate (bovine, shark, and chicken), glucosamine (HCl and sulfate), hyaluronic acid, type II collagen, and cartilage powder. All products are available in bulk quantities for supplement and pharmaceutical manufacturers.

Question 2

What purity levels are available for chondroitin sulfate?

Accepted Answer

Our chondroitin sulfate is available in multiple purity grades ranging from 90% to 99%+, meeting USP and EP monograph specifications. We also offer custom purity targets to meet your specific formulation requirements.

Question 3

What raw material sources do you offer?

Accepted Answer

We source from bovine (trachea), shark (cartilage), chicken (sternum), and porcine origins. Each source is fully traceable with documented chain of custody, and we can provide species-specific Certificates of Analysis upon request.

Question 4

Can you provide custom specifications or particle size distributions?

Accepted Answer

Yes. We routinely work with customers to deliver custom mesh sizes, purity ranges, moisture content targets, and other specification parameters. Contact our sales team with your requirements for a tailored quotation.

Question 5

Are your manufacturing facilities FDA-audited?

Accepted Answer

Yes. Our primary manufacturing site in Jiaxing, Zhejiang, China passed a 3-day FDA on-site inspection in 2012 with zero inspectional observations. We maintain USFDA registration and NSF-GMP certification across both our Jiaxing and Fujian facilities.

Question 6

What GMP certifications do you hold?

Accepted Answer

Our facilities are NSF-GMP certified and operate 100,000-Class Dust-Free Cleanrooms. We also hold Japan Foreign Manufacturing certification and MSC Chain of Custody certification for marine-sourced ingredients.

Question 7

What testing methods do you use for quality assurance?

Accepted Answer

We employ HPLC, titration, CPC (cetylpyridinium chloride), and electrophoresis methods in accordance with USP and EP monographs. Every lot ships with a Certificate of Analysis documenting identity, purity, heavy metals, microbial limits, and residual solvents.

Question 8

Do your products meet USP and EP pharmacopeia standards?

Accepted Answer

Yes. Our chondroitin sulfate, glucosamine, and hyaluronic acid products are manufactured and tested to meet the current United States Pharmacopeia (USP) and European Pharmacopoeia (EP) monograph requirements.

Question 9

What are your minimum order quantities (MOQs)?

Accepted Answer

Standard MOQs vary by product but typically start at 25 kg for most ingredients. We can accommodate smaller sample quantities for qualification and R&D purposes. Contact us for specific MOQ details on the product you need.

Question 10

Can I request samples before placing a bulk order?

Accepted Answer

Absolutely. We provide complimentary samples (typically 100 g to 1 kg) for analytical evaluation and formulation testing. Sample requests can be submitted through our contact form or by emailing sales@hs-biopharma.com.

Question 11

What are your typical lead times for bulk orders?

Accepted Answer

Standard lead times are 2 to 4 weeks for stocked items shipping from our US warehouse in Carlsbad, CA. Custom specifications or large-volume orders manufactured to order typically require 6 to 8 weeks. We recommend contacting us early to confirm availability for time-sensitive projects.

Frequently Asked Questions

Products & Specifications

Quality & Compliance

Ordering & Logistics

Send us an inquiry